What our Customers say...

Water Damage Testimonials

Austin, Dalton, and Cody were excellent with this whole process. We had a water heater go bad and flooded our building flooding multiple offices and soaking our carpet. The serv pro crew showed up with an hour and got to work. I was really impressed with how efficient and fast the crew was working. They had all the standing water soaked up and humidifiers and fans set up within 3 hours. Lastly they did a great job answering all of our questions and really made thing make sense. Thanks again Austin, Dalton, and Cody, as well as the other hard working SERVPRO Hermitage/Donelson team members.

Recently our hot water heater busted and water leaked into several areas within our home. As soon as the water was shut off we immediately called SERVPRO! They picked up quickly and a technician (Zack) called me back within just a few minutes. He was extremely professional and asked qualifying and objective questions so he could assess the situation in advance and get started mitigating the water right away. Zack was our point of contact through out the week long process (which is very appreciated from a customer satisfaction perspective). He communicated clearly and thoroughly. I was informed of all things happening to our house and received extensive documentation with photos and descriptions that Zack forwarded directly to our insurance for us. There was a crew of guys in and out working on the house every day (Zack, Cam, Will, Austin, and Sam) and they were all very kind, thorough, and professional.

I hope we don’t have another issue like this in the future, but if we did, I’d definitely call SERVPRO!

We had a pipe burst the afternoon before we were leaving to fly to London. Water was everywhere in a matter of minutes. I called SERVPRO of Hermitage/Donelson & they were at my house within an hour during rush hour traffic. Mike & Zack came in & immediately got to work, bringing in mats, dehumidifiers & other equipment to dry out the hardwood floors. Knowing we would be gone, I gave them my daughter’s number to call to let them in each day. Even though we were out of the country, Mike emailed me each time they came out to let me know the progress. Everything was completed before we returned.

Mike & Zack were prompt, reliable & professional. I hope I do not have another need for this type of service in the future, but if I do, I will definitely use SERVPRO again. I highly recommend them.

Great group of guys, very helpful and professional. Got my house dried out quick after a burst pipe during that cold weather. Thanks again!

Zack and his team were very professional and did a great job! Thanks to him and his entire crew!

Used them for mitigation from a water leak. Great service. I contacted them mid-morning and they were at my house within a couple of hours. Austin, Brantley, Mike and John did a great job, very professional and courteous.

These guys are lifesavers. Had my washing machine upstairs donate its water supply to the carpeted hallway and bedrooms as well as the ceiling and hardwood floor of my living room underneath it. This happened around 7:30 PM, which had me in an absolute panic. When I tell you there was a waterfall coming out of my smoke detector and light fixtures, I’m not exaggerating, but they had someone out to my house by 9-10 pm to set up water mitigation, which immediately eased my anxiety. Side note: the first company I called said they would dispatch someone that night but didn’t call again until the morning with “You still need someone?” I will always be calling SERVPRO first from now on. They were easy to work with and immediately had me in touch with a repair company for when the dust had settled, and that company has been great so far with their estimate, timeliness, and ease of working with my insurance. What was a disaster has been made so much easier to deal with thanks to these guys, and I cannot thank them enough!!

I called SERVPRO to aid in drying out my floors after my refrigerator leaked. They came right out the next day and gave me an estimate. The water mitigation process was smooth and very professional! This was the first time I had needed to file an insurance claim and they were more than helpful and willing to assist me in any way I needed. They communicated extremely well and worked with my schedule. I highly recommend using SERVPRO and will definitely call them again if the need arises! Thank y’all for everything!

This company was amazing to work with. I had major water damage from a leak in the crawl space in a rental property of mine. They were very fast and responsive to get a plan together and were mindful of my tenants. Could not praise them enough for being fast on the repairs and making the house even more valuable after they were finished with the work they accomplished.

The guys were great + restored our floors back to normal! I can't tell we even had any kind of water damage! Best crew around. Thank you!

I can't say enough good things about SERVPRO! My water heat(er) split open and shot water all through my downstairs. They came out late that night and helped start the clean up process. I had no clue what needed to be done and they were very helpful throughout the process. I had fans and dehumidifiers in my house for days, which wasn't fun, but they did the trick! I hope I don't need to use them again, but would recommend to anyone who has to.

They did a great job on my house when it flooded on Christmas Eve 2016 !

We had a sewer pipe burst under our house but the plumbers wouldn't repair it until the area was cleaned up. I called SERVPRO and they were out in a little over an hour. They were friendly and professional and went over and above in the performance of their duties. We strongly recommend them for any jobs you might need. We hope we don't need them again but we sure won't hesitate to call them if we do. They are the best!

I want to thank you and your team for the great service in the aftermath of our water incident last Wednesday night.  Darren and his team explained everything and put us at ease through an extremely stressful event. 

Thanks again to you and your team.  Your professionalism and promptness made a truly awful situation a lot easier! 

I couldn't be happier with the services I received from SERVPRO of Hermitage/Donelson when my washing machine recently broke. They were at my house within an hour and kept my damages contained to a small area around the washing machine. They even saved my hardwood floors after they began to buckle. Fascinating to watch these guys work.

I had what seemed to be an undetectable leak in my home. I had a friend recommend this SERVPRO franchise to help us locate the leak and fix our damages. The time and care that Mike Knight took in finding the exact cause of our damage showed the true nature of this company as service providers. My wife and I felt like we were given the five star treatment. Once they found what was causing the damage in our living room, the drying was quick and painless. Thanks for all you did for our family!

My insurance agent instructed me to call SERVPRO of Hermitage/Donelson after a water line failed in my condo. I have never experienced the emotional 180 degree switch that I did when SERVPRO came to clean it up. I was put completely at ease by the competence and professionalism of the crew that responded. Darren helped save flooring that I thought was destroyed. These guys made an otherwise unnerving process seem quick and easy. I would recommend them to anyone.

Mike Knight of SERVPRO was a great asset to me when it came to finding and fixing the water leak in my supply line. The company was very helpful and courteous to my needs. They even cleaned up afterwards and removed all discarded materials. I would call again for any future needs that may arise. I would also recommend Mike and SERVPRO to all of my friends. Thank you.

Recently my family and I came home from vacation to find the entire bottom level of our home floating in water. Our hot water heater had burst. I called SERVPRO of Hermitage/Donelson and they were here fast! Their staff was friendly, courteous, and most of all, knowledgeable. They had us taken care of in no time. Thank you SERVPRO!